A new counter, e.g. check-in, opens for a departure. At first very few people come, suddenly many people, then fewer again. If you shorten the lining to save passengers the long journey, it has to be lengthened again at the right time – but who does it?
It’s typical: The counters directly in front of the person waiting in the lining are occupied, further back a free employee waves desperately because she can’t be seen.
With the Via Guide Flow Control you accelerate this process: The entire person control is carried out automatically by a logic. If a switch becomes free. A warning signal will sound and a screen will indicate which switch is available.
Different queue exits (with the same or different priorities) can be served.
With a simple visual cue, processes can be significantly accelerated.
Call Forward is a solution that allows employees to call up the next guest manually at the touch of a button. People control without IT integration.
This can also be passenger flow control: simply take a ticket and look for a seat, read the newspaper or a book there. Waiting can be so relaxed.
This eliminates long queues.